+ DUAL TERMS & CONDITIONS

WARRANTY

DUAL is committed to providing quality products to our customers and we endeavour to ensure that our products meet the highest standard.  If you are not fully satisfied with your DUAL™ purchase, you can return it to us for a full credit note that can be used at either our Online Store or DUAL Design Store-Lyttelton, provided that the item/s are returned unworn, unwashed, and undamaged, in their original packaging (wherever possible) and with all accessories and tags, within 14 days of the order date. Please note that DUAL™ does not accept returns unless goods are faulty or not as ordered. All sales are final.

LIFETIME GUARANTEE

Our lifetime guarantee covers the workmanship, manufacturing and any hard wear in the garment.  DUAL takes no responsibility for wear or care instructions not adhered to (eg; fabric wearing, fading, shrinking or pilling) and no warranty is given relating to natural product variation or variations from photograph description to physical product. Standard postage will only be paid for the outgoing parcel. 

GARMENT CARE GUIDE

The best rules to follow on garment care are the instructions on the manufacturers label on your garment

By checking the manufactures label please wash, dry, and iron your garment specifically to its requirements.  This will help preserve the qualities of the fabric.

RETURNS

Please affix postage to your package and send it to the address shown below:

Dual Jeans Ltd
18 Norwich Quay
Lyttelton
South Island
New Zealand

Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for the same style but for a different size you are not required to pay for standard delivery on the outgoing parcel.

Our Quality Control team at DUAL inspect every delivery to ensure that the products you receive meet our high quality standards. However, if you do receive a product which is faulty or we have supplied you with the incorrect item, please dont hesitate to email us at by clicking here to arrange free return delivery and an exchange.

Should a fault appear after a garment has been worn, it would be appreciated if you would launder it prior to returning it to us.

DAMAGED GOODS

If an item ordered arrives damaged, please make a claim by emailing us by clicking here within 48 hours of receiving your order.  We cannot be held responsible if we are not informed within this time as we have to be prompt in making a claim with our postal insurer.

SECURITY POLICY

DUAL Online shopping uses an internationally recognised encryption protocol to encrypt all personal data that you type into our site before it travels across the internet.  Once we receive your data it is stored on a secure server behind DUAL firewalls, so that your personal details are not accessible by a third party.
From time to time we offer our customers various products and services we may think may be of interest to them. Be assured this information will remain confidential to DUAL and that you may have these details corrected or removed at any time.

PRIVACY POLICY

DUAL is committed to protecting your privacy.  This privacy policy (Policy) governs data collection and usage for all internet users visiting the dual.co.nz website (Website), and for all customers who use any goods, products or services that we provide (Services).  Your use of our website and/or services shows your conditional consent to our collection, use or personal information in the manner set out below.

Visitors If you are just surfing and reading information on our website, then we collect and store the following information from your visit:
I.P Address
Browser and Operating System
Pages Visited

We do not sell information which identifies you personally.  This information is used only for statistical purposes and how we may enhance the customer experience.

Customers Your use of the services involves the collection by us of personal information about you, such as your email address, name, home or work address or telephone number.  We may also collect demographic information, such as your age, gender, preferences and interests.

This information is used by us for the operation of Services, to maintain quality of Services, to provide general statistics regarding use of the Services and to assist us to deliver customised content and advertising to our customers.

Where possible, information will be obtained directly from you, but otherwise it may be provided from others (with your consent), or generated within or by the systems used to provide our Services.

You may ask to see any information we hold about you and we will provide it as long as we have such information and can readily retrieve it. You may also ask us to correct any incorrect information we hold about you.

We may occasionally monitor telephone calls between existing and new customers and our personnel to help train our personnel to provide better customer service. We may also monitor communications between our customers and third parties to maintain and support our systems and to safeguard the security and integrity of our services.

We may provide your personal information to our related companies, our contractors, credit reference and debt collection agencies, communications network operators and selected business partners to:

" provide our Services for you and others
" send your bills and recover money you owe
" keep you informed of and conduct sales and marketing activities in relation to Services available to, or planned for you from us and other people
"  exercise any lawful right we or any of our related companies, our contractors, credit reference and debt collection agencies, communications network operators and selected business partners has.
" Although we may publish aggregated information relating to your use of the Services, such as usage patterns, we do not disclose information in a form that could reasonably be expected to identify you, without your prior permission. Personal information collected in relation to your use of the Services is stored and processed in New Zealand.

DISCLOSURE OF INFORMATION

DUAL may disclose information about you or your use of the Website and/or Services without your prior permission if we have a good faith belief that such action is necessary to:

" conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law
" protect our rights or property or those of our related companies
" enforce our Customer Terms or Service Terms
"  protect the interests of our, or our related companies, customers or others.

We do not sell, rent or lease our visitor or customer information to third parties.

Third party websites
DUAL encourage you to review the privacy statements of websites you choose to link to from our Website so that you can understand how those websites collect, use and share information. We are not responsible for the privacy statements or other content on websites linked from our Website.

Changes to our Policy
We may, at our discretion, update or revise this Policy at any time. Any changes will take effect immediately once they are posted on our Website. It is your responsibility to check this Policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.

Shop Security is one of our highest priorities.  DUAL uses a secure environment using technology called SSL Secure Sockets Layer. Where an online retailer uses SSL technology, at the virtual checkout the online retailer serves and your PC encrypts (scrambles) everything that you enter into your computer, such as credit card details, billing and delivery address.

Because it is encrypted, generally other computers are unable to make sense of it, therefore keeping this information private while it is being transmitted. Be aware that some people do try to hack into other peoples communications, despite this security.

The Proof - when you enter into an online buying transaction, there are visual clues on screen that tell you when you have entered a secure environment.

Note: do not put your credit card details in an email!

Credit Card Liability
In the event that you receive unsolicited charges on your credit card bill, most credit card suppliers agree, in their credit card terms and conditions, to limit the amount of fraudulent charges for which the cardholder will be liable. This means that if you are able to prove that the purchase made over the Internet was not made by you, you may not be liable for the total amount of these fraudulent charges, but please check if your credit card supplier offers this and the details of the limit and when it applies, before you begin shopping online.
 
DUAL does not and will not sell or rent any of your personal information.

This information is used by us to help in providing you with a better online shopping experience - for example: making suggested improvements to this channel, providing you with our Shopping Newsletter or any instance when we are required to get in contact with you directly in response to a query from you.

You have the right to control your personal information as you see fit.

Our Commitment to You
At DUAL we are committed to helping you purchase in a safe and enjoyable online shopping experience.  Please feel free to contact us should you have any questions or problems we want to here from you!!